Return Policy
At Pixara, we are committed to providing high-quality products and services. However, if you’re unsatisfied with your purchase, we’re here to help.
1. Eligibility for Returns
Returns are applicable for both physical and digital products, subject to specific conditions.
Refund requests for services (courses, memberships) will be considered only if the service has not been accessed or significantly utilized.
For physical products like artwork or prints, returns are accepted for damaged, defective, or incorrect items.
2. Timeframe
Digital Services: Refund requests must be initiated within 7 days of purchase.
Physical Products: Return requests must be initiated within 48 hours of delivery, with photo proof of damage or discrepancy.
3. Non-Refundable Items
The following are not eligible for refunds:
Customized artwork or services.
Services or courses that have already been utilized or downloaded.
4. Return Process
To initiate a return, email support@pixara.in with your order details, including proof of purchase and reason for the return.
For physical products, include photos of the item and packaging for faster processing.
5. Refunds
Approved refunds will be processed within 5-7 business days to the original payment method.
Refunds for digital services may involve deductions based on usage or processing fees.
6. Exchanges
For physical products, exchanges are offered if the replacement item is in stock.
7. Additional Support
For further assistance, contact our support team at (+91) 8374430994 or visit the FAQ section on our website.